Gabe Klein
Washington, DC 20009
Senior Management Executive
Cross-Functional Expertise and Cross-Industry Experience
Visionary, collaborative and entrepreneurial executive with over 15 years of experience leading operations, marketing, business development efforts for government, transportation and technology oriented companies. A proven performer instrumental in short-term turnaround situations, as well as long range strategic planning and execution to achieve market growth and dominance in highly competitive environments. Successful at building and developing world class management teams quickly, and building consensus with disparate stakeholder groups, particularly elected officials, community groups and unions.
Key Strengths include:
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- P&L Management
- Strategic and Market Planning
- Team Assembly, Leadership, Collaboration
- Staff
- Development and Motivation
- Operations Management and Engineering
- Productivity Enhancement
- Profitability Improvement
- Turnarounds
INDUSTRIES INCLUDE:
- Transportation
- Technology (wireless, web based)
- Management Consulting
- Local and Federal Government
- Retail
- Telecommunications
PROFESSIONAL EXPERIENCE:
District Department of Transportation, DC Government, Washington D.C.
Director December 2008 – Present
· Appointed by Mayor Adrian M. Fenty to run one of Washington DC’s largest agencies
· Responsible for almost $1 billion in FY budget including Metro subsidy
· Managing over $1 billion of active construction projects, including ARRA funding
o New Chief Engineer, Deputy Director Operations
o Highest on-time, on-budget score in history of agency
o Oversaw 1st design-build, largest project in DDOT history (11th Street Bridges)
o Fracture critical bridges cut in ½
o PPP’s being assessed for all mega-projects
o Streetcar Project
o Elevated to mega-project status with Chief Rail Engineer
o $1.5 billion system plan
o Two initial line segments under construction
o Built vision plan, and set agreed-upon, tangible goals for the agency within 1 year
o Annual Report
o 2 year Action Agenda
o Sustainability Plan
o Safety #1 goal for agency, Ped, Bike, Auto, Bus
o Built “GUI Interface” for DDOT within 1 year: communications, web, social media
o New Website with video, chat
o Agency Performance Dashboard: accountability and transparency to public
o Project Portal built for all major projects
o Online Permitting System built and launched
o Project Portal built for all major projects
o Embraced social media: Twitter, Facebook, Youtube, Flickr
o Revamped customer service, direct contact with blogs, community press
o Cut over 15% of positions within 1 year, raised customer service score to 96%
o Instituted “DDOT University” portal and office for continuing education within agency (Fed funding)
o Six Sigma Lean Black Belt training for executive team
o Curriculum for all job descriptions
o GED, OJT, and degree programs
o Revamped parking program soup-to-nuts citywide
o 6 different parking pilot programs
o Replacing meter stock citywide, also employing virtual parking systems
o Building real-time, dynamic pricing system for parking
o Integrating all systems into new ITS architecture, demanding open-source
o “DC is leading the country, and maybe the world in implementing new parking technologies” – Donald Shoup, Washington Post, Summer 2010
o Largest Bikeshare program in United States launched in less than 1 year
o Circulator bus system expanded, turnkey contract put in place saving 40%
o Signed lease for new LEED Certified facility for DDOT, built new facility in 18 months for front-line staff
o DDOT assuming responsibility for all snow operations after 2010 “snowmageddeon”
Home Slice LLC / On The Fly, Washington D.C.
Founder, CEO December 2006 – Present
· Built business plan for next generation, boutique natural food-service company
· Designed electric mobile café (smartkart), built prototype
· Raised $1.2 million in equity and debt including $300k SBA loan
· Worked with DCRA, City Council to change vending regulations in Washington D.C.
· Worked with DDOT, DCRA, Downtown BID to place smartkarts in demonstration projects
· In 1 year launched 8 smartkarts, 3 smartkafe’s, a catering division, and wholesale business
· Closed partnerships with GWU, Smithsonian, National Zoo, Restaurant Associates etc.
· Reached $1 million in revenues in November 2008
· Featured in all local newspaper and television venues, as well as Bloomberg nationally
Zipcar, Washington, DC
Regional Vice President Dec 2002 – Nov 2006
· Built one of the largest car-sharing markets in the United States
· Increased revenue over 1000% in 4 years, grew fleet by 15 times, with no advertising budget
· Built and managed high quality team recognized by senior management as top company-wide
· Highest quality assurance scores in company, built operations model for 25 market rollout
· Established critical partnerships with DC Government (DDOT), Arlington County, WMATA
- Spearheaded national partnership with XM Radio, radios installed in all Zipcar’s
- Set stage for purchase of Flexcar, creating largest carsharing company in the world
· Generated National PR opportunities. Interviewed and featured in NY Times, Washington Post, NBC, BBC, Newsweek, USA Today, Air America, and t.v./radio worldwide
ProfessionaLink.com, Washington, DC
Director Sales and Marketing 2000 – 2002
· Managed sales force of 5 high level executives in national, strategically targeted effort.
· Launched web-based ASP/Service model for procurement/sourcing for Fortune 1000 corporations.
· Led sales presentations at Fortune 500’s, including Pfizer, Merck, Lucent, McGraw-Hill, UTC, PPG
· Responsible for running all day to day operations, including Project Fulfillment and IT
· Increased project inquiries 400% in 12 months; increased P&L from $0 to $2 million in 18 months
BIKES USA Superstores, Metro DC, South Florida
Director of Stores 1995- 1999
· Responsible for 60% and then 100% of Bikes USA’s operations and over $30 million dollars in sales volume. #1 bicycle retailer in United States
· Initially turned around 4 stores from being very unprofitable to profitable in 1st 6 months
· Selected to launch South Florida region, responsible for all hiring, overseeing physical build out, and handling all local accounts and local marketing
· Ultimately managed over 40 managers and all 21 locations in 6 east coast states
· Successfully trained and managed two Area Managers for North and South positions
Go Pal Bicycles Inc., Charlottesville, Virginia
Various/General Manager 1992 – 1995
· During and post-college, took responsible for all operations of a two store, $900,000 bicycle business including purchasing, sales management and training of personnel, marketing and promotion.
· Produced a sales increase of 70% via customer service, product selection, and promotion.
EDUCATION
Virginia Tech, Blacksburg, Virginia
Bachelor of Science, Marketing Management 1994
University of Pennsylvania Philadelphia, PA
Wharton Transportation Executive Program 2009
Lean Six-Sigma Certification 2005/2010
BOARDS/MEMBERSHIPS:
AASHTO Executive Committee
NASTO President (North Eastern State Transportation Officials)
Union Station Redevelopment Corporation Board
Tri-State Oversight Executive Committee for Metro Safety
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